Frequently Asked Questions
Everything you need to know about your home appliance spare parts.
How do I know if a spare part is compatible with my appliance?
To ensure compatibility, please check your appliance's model number, usually found on a sticker or plate behind the door or on the back of the unit. You can search our site using this specific number to find matching parts.
What are your shipping times and costs?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Shipping costs are calculated at checkout based on the weight of your order.
What is your return policy for incorrect parts?
We offer a 30-day return policy. If you have ordered the wrong part, it must be returned in its original, unused condition and packaging. Please contact our support team to initiate a return authorization.
Are your spare parts genuine or compatible alternatives?
We stock a mix of both Genuine Original Equipment Manufacturer (OEM) parts and high-quality compatible alternatives. Each product listing clearly states whether the part is genuine or a cost-effective replacement.
Do you offer technical advice for DIY repairs?
While we provide detailed product descriptions and compatibility information, we recommend that all electrical or gas-related repairs be carried out by a qualified professional to ensure safety and warranty compliance.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.